teleconsultation now available
Convenience and speed of service are paramount when you have a medical need while travelling. This has always been at the core of what we do at MedAire and for over 30 years we have brought innovation to telehealth. In line with this, we are excited to now offer TeleConsultation, as a standard part of our MedAire membership.
TeleConsultation is a service that enables you to consult, and if needed, obtain a medical prescription from a certified doctor, via live video chat. In some cases (location dependent) medication can even be delivered right to your vessel, watch the short video below to find out more:
HOW TO USE TELECONSULTATION IN FOUR SIMPLE STEPS:
It has already been used by many of our yachting customers and as the five most common medical case categories all qualify for TeleConsultation (Ear, Nose and Throat, Gastrointestinal, Respiratory, Musculoskeletal, and Urological / Renal) it’s been an incredibly useful tool for many crew members onboard the vessels we serve.
CLIENT STORY
Where? Crete, Greece, December 2020
Who? A crew member needed assistance in obtaining a prescription to support their medical condition.
What happened? The crew member contacted MedAire to speak with a nurse. Knowing that TeleConsultation was available in Greece, the nurse arranged a video call with a physician for her.
What was the result?
Within two hours of the initial call to MedAire, the crew member was speaking with a physician who was able to write her a prescription to pick up at a local pharmacy. In addition to the time that was saved for the crew member in organising, going to and waiting for the appointment, the amount of contact ashore wasn’t enough to trigger the yacht’s COVID-19 protocol - allowing operations to continue as normal.
EXPANDING AND INVESTING IN TELECONSULTATION
As a result of strong customer feedback, we’re continuously investing in our TeleConsultation service and the network of countries we operate in is constantly expanding. TeleConsultation:
- Allows you to be seen and treated faster
- Gives you the ability to receive treatment onboard
- App is easy to use, highly secure and HIPAA & GDPR compliant (Available for both iPhone (iOS) and Android)
- No registration required
- No personal health information is stored on the app
For more information about TeleConsultation download our FAQs or contact your Account Manager.
If you're not a MedAire customer and want to find out more about our membership, including TeleConsultation, contact us here.